Refund and Returns Policy

Refund and Returns Policy

VELVET TOUCH LLC
Effective Date: [Insert Date]

At VELVET TOUCH LLC, we are committed to providing our customers with high-quality sports suits and exceptional service. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides clear guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns or exchanges:

  • Products marked as “Final Sale.”
  • Gift cards or promotional items.
  • Damaged or altered items not due to manufacturing defects.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • If approved, refunds will be processed to the original payment method.
  • Refunds typically take 5-10 business days to appear, depending on your payment provider.

4. Exchanges

If you need a different size, color, or a replacement for a defective item:

  • Contact us at halo@velvettouchsport.store or call 843-823-1539 to initiate the exchange process.
  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid return shipping label.
  • Please ensure the item is securely packaged to avoid damage during transit.

6. How to Initiate a Return or Exchange

To begin a return or exchange, please follow these steps:

  1. Contact us at halo@velvettouchsport.store or 843-823-1539 with your order details and reason for return.
  2. Once approved, ship the item to:
    VELVET TOUCH LLC
    9905 W 21st Ave Apt 1
    Lakewood, CO 80215

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 7 days of delivery.
  • Provide photos of the damage or defect, along with your order number.
  • We will arrange for a replacement or issue a full refund, including shipping costs.

8. Order Cancellations

Orders can be canceled or modified if the request is made before the order is shipped. Contact us as soon as possible at halo@velvettouchsport.store or 843-823-1539.

9. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

VELVET TOUCH LLC
Email: halo@velvettouchsport.store
Phone: 843-823-1539
Address: 9905 W 21st Ave Apt 1, Lakewood, CO 80215

Thank you for choosing VELVET TOUCH LLC. We appreciate your trust and are here to ensure your satisfaction with our products!

Shopping Cart