1. General Information
These Frequently Asked Questions (FAQs) are designed to address common inquiries regarding VELVET TOUCH LLC, our products, services, and policies. The information provided here is for general guidance only. If you have specific questions not covered in these FAQs, please contact our customer service team at halo@velvettouchsport.store or call 843 – 823 – 1539.
2. Product – Related FAQs
2.1 What products do you offer?
We specialize in selling sportswear, with a primary focus on sportswear sets. Our collection includes a variety of styles, colors, and sizes to meet the diverse needs of athletes and fitness enthusiasts. You can explore our full range of products on our website, velvettouchsport.store.
2.2 How do I choose the right size for my sportswear set?
We provide a detailed size chart on each product page. To find the right size, measure yourself according to the guidelines provided and compare your measurements with those on the size chart. If you’re still unsure, our customer service team is available to assist you in making the best choice.
2.3 What materials are used in your sportswear sets?
Our sportswear sets are made from high – quality, breathable, and stretchy materials. Common fabrics include polyester, spandex blends, and moisture – wicking materials that are designed to keep you comfortable during workouts. The specific materials used for each set are detailed in the product descriptions on our website.
2.4 Do you offer customization options for sportswear sets?
At present, we do not offer customization options for our sportswear sets. However, we are constantly exploring ways to expand our services, so please check our website regularly for any updates.
3. Order – Related FAQs
3.1 How do I place an order?
Placing an order is easy. Simply add the desired sportswear sets to your shopping cart on our website. Review your cart, enter your shipping and payment information, and follow the prompts to complete the checkout process.
3.2 Can I cancel an order?
You can cancel an order before it has been processed. Please contact our customer service team as soon as possible at halo@velvettouchsport.store or 843 – 823 – 1539. Once an order has been shipped, our return policy will apply.
3.3 What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal. You can choose your preferred payment method during the checkout process.
4. Shipping – Related FAQs
4.1 Where do you ship?
We ship to all addresses within the United States. Currently, we do not offer international shipping.
4.2 How long does shipping take?
Shipping times vary depending on the shipping method you select. Standard shipping typically takes 3 – 7 business days, expedited shipping takes 2 – 3 business days, and express shipping takes 1 – 2 business days. These are estimated delivery times and may be affected by factors such as carrier delays, shipping carrier capacity, and the accuracy of the shipping address.
4.3 How much does shipping cost?
For standard shipping, orders under $50 will incur a $5 shipping fee. Orders of $50 or more qualify for free standard shipping. Expedited and express shipping have additional fees, which are calculated at checkout based on the weight of your order and the destination.
5. Return and Exchange – Related FAQs
5.1 What is your return policy?
You can return your purchased sportswear sets within 30 days of the delivery date. The items must be in their original condition, with tags attached and in the original packaging. Please refer to our detailed Return and Exchange Policy on the website for more information on how to initiate a return and the eligibility criteria.
5.2 How do I exchange an item?
To exchange a sportswear set, contact our customer service team at halo@velvettouchsport.store or 843 – 823 – 1539 within 30 days of receiving the order. Provide your order number, the item you want to exchange, and the reason for the exchange. Our team will issue a Return Merchandise Authorization (RMA) number and guide you through the exchange process.
5.3 Will I get a refund for the return shipping cost?
If the return is due to a defect or an error on our part (such as the wrong item shipped), we will provide a prepaid return shipping label, and you will not be responsible for the return shipping cost. For returns due to other reasons (such as a change of mind), the customer is responsible for the return shipping cost.
6. Website and Account – Related FAQs
6.1 How do I create an account?
On our website, velvettouchsport.store, click on the “Create Account” link. Enter your email address, create a password, and provide some basic information. Creating an account allows you to track your orders, save your shipping and payment details for future purchases, and receive exclusive offers.
6.2 I forgot my password. What should I do?
On the login page, click on the “Forgot Password” link. Enter the email address associated with your account, and we will send you an email with instructions on how to reset your password.
6.3 Is my personal information safe on your website?
We take the security of your personal information very seriously. Our website uses industry – standard security measures to protect your data. Please refer to our Privacy Policy on the website for detailed information on how we collect, use, and safeguard your personal information.
7. Customer Service – Related FAQs
7.1 What are your customer service hours?
Our customer service team is available Monday – Friday, 9:00 AM – 5:00 PM MST. You can reach us via email at halo@velvettouchsport.store or by phone at 843 – 823 – 1539 during these hours.
7.2 How can I provide feedback or suggestions?
We highly value your feedback and suggestions. You can send us an email at halo@velvettouchsport.store. Your input helps us improve our products, services, and overall customer experience.
8. Policy Changes
We reserve the right to update and modify these FAQs at any time. Changes will be posted on our website. It is your responsibility to review these FAQs periodically for any updates.
This FAQs policy is subject to our Terms of Service and other policies available on our website, velvettouchsport.store. If there are any conflicts between the information in these FAQs and our other policies, the terms of the other policies shall prevail.